Accessibility Statement for Rubbish Clearance Waterloo

Rubbish Clearance Waterloo is committed to providing an accessible and inclusive experience for all customers in the Waterloo area, including people with disabilities. This accessibility statement explains the measures we take to support equal access to information about our accessible rubbish clearance services in Waterloo, and how you can contact us if you need assistance or adjustments.

Our commitment to accessibility

We aim to make our website and online rubbish clearance information usable for as many people as possible. Our goal is to conform to the Web Content Accessibility Guidelines WCAG 2.1 Level AA. These guidelines describe how to make web content more accessible to people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments.

By working towards WCAG 2.1 AA compliance, we aim to ensure that customers in Waterloo can find, understand, and use information about our rubbish clearance services in a clear and straightforward way.

Screen-reader friendly content

Our website is designed to be compatible with common screen-reader software. Pages are structured using meaningful headings and logical content order so that screen-reader users can understand the page layout and move through the information efficiently.

We use descriptive text for important images where they add meaning, and we avoid relying on images or colour alone to communicate essential information about rubbish clearance in the Waterloo area. Text alternatives are used wherever possible so that screen-reader users can access the same information as sighted users.

Keyboard navigation and focus

The website is built to be navigable using a keyboard alone, without the need for a mouse or touch input. Users should be able to move through menus, links, forms, and buttons using common keyboard controls such as the Tab, Shift plus Tab, Enter, and arrow keys.

Focus indicators are used to show which interactive element is currently selected, helping users who rely on keyboard navigation to see where they are on the page at all times. This approach supports people with motor impairments, as well as users who prefer or need to navigate by keyboard when arranging rubbish clearance in Waterloo.

Readable design and content

We aim to use clear language, short paragraphs, and descriptive headings so that information about our accessible rubbish clearance services in Waterloo is easy to read and understand. We avoid unnecessary jargon and explain service details in plain English wherever possible.

We make an effort to maintain sufficient colour contrast between text and background so that content remains legible for users with low vision or colour vision deficiencies. We also aim to ensure that text can be resized using browser tools without loss of content or functionality.

Technical compatibility

Our website is designed to work with modern web browsers and assistive technologies commonly used today. We regularly review pages and forms to help maintain compatibility and to reduce barriers for people using different devices or accessibility tools to access rubbish clearance information in Waterloo.

Ongoing improvements

Accessibility is an ongoing process. We review feedback from customers, update our content, and refine our design to improve access over time. As our rubbish clearance services in the Waterloo area grow and change, we will continue to check new content and features against WCAG 2.1 AA guidelines where feasible.

Contact for accessibility support and requests

If you experience any difficulty accessing information on our website or using any part of our online rubbish clearance services in Waterloo, we want to hear from you. We welcome feedback about barriers, errors, or features that are hard to use.

You can contact our team by phone or email to request information in a different format, such as large print or simple text, or to ask for help arranging rubbish clearance if you cannot use the website comfortably. Please describe the issue you encountered, the page you were using, and the assistive technology or device you were using if you are comfortable sharing that information. This helps us identify and fix accessibility problems more effectively.

We aim to respond to accessibility related enquiries promptly and to offer reasonable adjustments so that everyone in Waterloo can access our rubbish clearance services as independently as possible.