This Privacy Policy explains how Rubbish Clearance Waterloo collects, uses, stores and shares personal data relating to our customers and prospective customers. It applies to all individuals who make enquiries about our services or use our rubbish clearance and related services within the Waterloo area. We are committed to protecting your privacy and handling your information in a fair, lawful and transparent way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Rubbish Clearance Waterloo is a rubbish collection and disposal service operating in the Waterloo area. In this Privacy Policy, references to we, us or our mean Rubbish Clearance Waterloo as the controller of your personal data. This Policy applies to all existing and former customers, as well as people who contact us, request a quote, visit our website, or interact with us by phone, email or social media in relation to services in the Waterloo area.
We may collect and process different categories of personal data depending on how you interact with us and which services you use. The main types of data we collect include:
Identity and contact details such as name, address, service address, email address, telephone number and, where applicable, company name and job title.
Service and booking information such as details of your enquiry, the type of waste to be collected, access details, preferred dates and times, confirmation of bookings, service history and related communications.
Payment and billing information such as billing address, payment method details, records of payments made, and information required for invoicing and accounting. We do not store full card details if payments are processed through a secure payment provider.
Communication records including emails, messages, phone call notes and any feedback, complaints or reviews you provide.
Technical and usage data which may include basic information about how you access and use our website or online forms, such as device type, browser, approximate location and pages visited, collected through cookies or similar technologies where applicable.
If you provide personal data about another person, such as a tenant, landlord or colleague, you confirm that you have authority to share that information and that the person has been informed about this Policy.
We collect personal data directly from you when you contact us by phone, email, online form, messaging service or social media, when you request a quotation, when you book a collection, or when you provide feedback or make a complaint. We may also receive information about you from third parties such as letting agents, landlords, business partners or online directory providers where you have given your details for the purpose of obtaining our services.
We collect and process your personal data for the following purposes:
To respond to enquiries and provide quotations for our services in the Waterloo area.
To set up, manage and fulfil bookings for rubbish clearance and related services.
To manage payments, issue invoices, process refunds and maintain accurate financial records.
To communicate with you about your bookings, including confirmations, reminders, service updates and follow up messages.
To handle complaints, queries and disputes and to improve our services based on your feedback.
To operate and improve our website, monitor performance and maintain security and fraud prevention measures.
To comply with legal and regulatory obligations, including tax and accounting requirements, waste disposal regulations and record keeping duties.
We may also use customer contact details for limited direct marketing of our services, such as informing you of relevant service updates or offers, in line with applicable electronic marketing rules and your communication preferences.
We rely on several lawful bases under the GDPR to process your personal data:
Contract: Processing is necessary to take steps at your request before entering into a contract and to perform the contract for rubbish clearance or related services that you have requested, including handling bookings, communications and payments.
Legal obligation: We process certain data to comply with our legal responsibilities, such as maintaining tax and accounting records, and complying with waste management and environmental regulations.
Legitimate interests: We process some data for our legitimate business interests, provided these are not overridden by your rights and interests. These interests include managing and improving our services, responding to enquiries, preventing fraud and abuse, ensuring network and information security and conducting limited direct marketing to existing customers.
Consent: Where required by law, for example for certain types of electronic marketing or the use of non-essential cookies, we will rely on your consent. You may withdraw your consent at any time, although this will not affect processing that has already taken place.
We will keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements. In general:
Basic contact details, booking records and communication history are retained for up to six years after the end of our relationship with you, to comply with tax and contract law limitation periods.
Payment and invoice information is typically retained for a minimum of six years from the end of the relevant financial year, in line with accounting and tax rules.
Enquiry information where no contract is formed may be retained for a shorter period, usually up to two years, to assist with follow up enquiries and service improvement.
Technical and usage data relating to website visits are kept for periods that reflect the necessity of security, analytics and performance monitoring, which are generally shorter and subject to periodic review.
When data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in a safe manner.
We do not sell your personal data. We may share your information with trusted third parties who act as data processors on our behalf, strictly for the purposes outlined in this Policy. These third parties may include:
Payment processing providers who handle card payments and other transactions securely.
IT and hosting providers who supply and maintain our business systems, email services and website infrastructure.
Customer management, scheduling and communication tools that assist us in managing bookings, reminders and customer support.
Professional advisers such as accountants or legal advisers where required for our legitimate business needs and legal compliance.
These processors are only allowed to process your personal data in accordance with our instructions, under a written contract, and must implement appropriate technical and organisational measures to protect your data.
We may also share your data with public authorities, regulators, law enforcement agencies or insurers where required by law or where it is necessary to establish, exercise or defend legal claims.
Some of our service providers may operate or store data outside the United Kingdom or the European Economic Area. Where this occurs, we will ensure that appropriate safeguards are in place to protect your personal data, such as using service providers in countries that have been recognised as providing an adequate level of protection or putting in place standard contractual clauses or equivalent safeguards approved by relevant authorities.
Under data protection laws, you have a number of rights in relation to your personal data. These rights apply subject to certain conditions and exemptions. They include:
The right of access: you can request confirmation that we are processing your personal data and ask for a copy of the information we hold about you.
The right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.
The right to erasure: in some circumstances, you may ask us to delete your personal data where there is no longer a good reason for us to continue processing it.
The right to restrict processing: you can ask us to restrict the way we use your data in certain situations, for example while we consider a challenge to its accuracy.
The right to data portability: where our processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your data in a structured, commonly used and machine readable format, or transfer it to another controller where technically feasible.
The right to object: you can object to our processing of your personal data where we rely on legitimate interests, including profiling, or where we process your data for direct marketing. If you object to marketing, we will stop sending it.
The right to withdraw consent: where we rely on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal data. We would, however, appreciate the chance to address your concerns directly in the first instance.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, encryption and staff awareness regarding data protection responsibilities. While no system can be completely secure, we work to ensure that our safeguards are appropriate to the nature and volume of data we process.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. When we make significant changes, we will take reasonable steps to inform you, such as updating the version on our website and, where appropriate, notifying you directly. The most current version of this Policy will always apply to the personal data we process about you.
Read the Rubbish Clearance Waterloo Privacy Policy explaining what data we collect, why we collect it, how long we keep it, our processors, and your GDPR rights.
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