Read the service terms and conditions for Rubbish Clearance Waterloo, covering bookings, payments, cancellations, liability, waste regulations and governing law in the UK.
Get a quoteThese Terms and Conditions set out the basis on which Rubbish Clearance Waterloo provides rubbish removal, waste collection and related services. By placing a booking with us, whether by telephone, email, online form or any other method, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:
Customer means the individual, business, company or organisation requesting rubbish clearance or waste collection services from Rubbish Clearance Waterloo.
We, us, our means Rubbish Clearance Waterloo.
Services means any rubbish clearance, waste collection, removal, loading, transportation, disposal, recycling or related services provided by us.
Waste means any items, materials, junk, refuse, rubbish or other goods that the Customer asks us to collect and remove.
Quotation means the price or estimate we provide to the Customer for the Services, whether verbally or in writing.
We provide rubbish clearance and waste collection services for domestic and commercial customers. This may include removal of general household waste, bulky items, garden waste, office waste and light construction or renovation waste, subject to applicable regulations.
We reserve the right to refuse to collect certain items, including but not limited to hazardous waste, clinical waste, chemical waste, asbestos, gas bottles, explosives, pressurised containers, oil, fuel, paint, solvents or any other materials which we reasonably consider to be dangerous or unsuitable for collection or transport.
Details of the items we can and cannot collect will be confirmed during the booking process and may be updated from time to time to comply with current waste legislation and health and safety requirements.
Bookings can be made by telephone, email or through our online enquiry process where available. When you contact us to request Services, we will ask you to provide accurate information about:
1. The type of property and access arrangements.
2. The type and approximate quantity or volume of waste to be collected.
3. Any specific items that may be heavy, awkward, fragile or located in difficult areas.
4. Any parking restrictions or access limitations which may affect our vehicle or team.
Based on the information you provide, we will supply a Quotation or an estimate. In some cases, the final price may need to be confirmed on arrival once our team has inspected the waste. If the actual volume, weight or nature of the waste is different from what was described, we may adjust the price accordingly.
A booking is considered confirmed once you have accepted our Quotation or estimate and we have agreed a date and time window for the collection. We may send a confirmation by email or text message where appropriate.
The Customer must ensure that our team has safe and reasonable access to the property and to the waste to be collected. This includes arranging any parking permits, visitor permits, entry codes or concierge arrangements in advance of the scheduled collection time.
The Customer must ensure that the waste to be removed is clearly identified and separated from any items that are not to be taken. We will not be liable for removing items that were not intended for disposal if they were not clearly separated or if our team reasonably believed they formed part of the waste to be collected.
If our team cannot gain access to the property, or if the waste is not ready or is materially different from what was described at the time of booking, we may charge a call-out fee or waiting time charge, or we may cancel the visit and treat it as a late cancellation.
Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to VAT at the applicable rate where required by law.
Quotations are based on the information provided by the Customer and are normally calculated by reference to the volume of waste, type of materials, weight limitations, labour time and disposal or recycling costs. Where we provide an estimate without seeing the waste, the price may be adjusted on arrival once our team has inspected the load.
If the actual volume or nature of the waste is greater than originally described, we will discuss any revised price with the Customer before proceeding. If the Customer does not accept the revised price, we may cancel the Services and reserve the right to charge a reasonable call-out fee to cover our time and travel.
Payment is due in full on completion of the Services, unless we have agreed alternative terms in writing in advance. We may require card details, a deposit or payment in advance for certain bookings, larger clearances or commercial contracts.
We accept payment by cash, debit card, credit card or bank transfer. Where payment is made by card, the cardholder must be present or must have provided clear authority for the transaction.
For account customers or commercial clients who have agreed credit terms in writing, invoices are payable within the period stated on the invoice. We reserve the right to charge interest and reasonable administration fees on late payments in accordance with applicable legislation.
The Customer may cancel or amend a booking by contacting us directly during our normal business hours. We ask for as much notice as possible so that we can reallocate our resources efficiently.
If the Customer cancels a booking more than 24 hours before the scheduled collection time, no cancellation fee will normally apply. If a booking is cancelled with less than 24 hours notice, we reserve the right to charge a cancellation fee to cover costs incurred and lost time slots.
If our team attends the property at the agreed time and is unable to carry out the Services due to lack of access, unsuitable parking, waste not being available, or any other reason beyond our control, we may treat this as a late cancellation and charge a call-out fee or a proportion of the agreed price.
We reserve the right to cancel or reschedule a booking in the event of vehicle breakdown, staff illness, severe weather conditions or other circumstances beyond our reasonable control. In such cases we will contact the Customer as soon as reasonably possible to agree an alternative appointment.
We will provide the Services with reasonable care and skill, using appropriately trained staff and suitable equipment for the tasks required. However, we will not be liable for any loss or damage that is not a reasonably foreseeable result of our breach of these Terms and Conditions or our negligence.
While exercising care in and around your property, minor scuffs or marks to walls, floors or doorways can occasionally occur when removing large or awkward items. The Customer is responsible for protecting surfaces, fixtures and fittings where necessary. We will not be liable for cosmetic damage that could not reasonably have been avoided during normal performance of the Services.
We do not accept liability for any losses arising from delays, missed appointments or rescheduled visits where the delay or cancellation results from events beyond our reasonable control, including traffic conditions, accidents, severe weather, road closures or external restrictions.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
Subject to the above, our total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Services that gave rise to the claim.
Once we have loaded waste onto our vehicle and removed it from the Customer’s premises, ownership of that waste transfers to us. We will handle, transport and dispose of the waste in accordance with applicable waste management legislation and environmental regulations.
We are committed to operating in an environmentally responsible manner and will seek to reuse or recycle waste wherever reasonably possible, subject to available facilities and the nature of the materials collected.
The Customer must not request or encourage us to dispose of waste illegally or in any way that would breach environmental regulations. If we reasonably believe that complying with a request would result in unlawful activity, we will refuse the request and may terminate the Services.
All waste collections and disposals are carried out in compliance with current UK waste legislation, including the duty of care requirements placed on both the waste producer and the waste carrier.
The Customer, as the producer or holder of the waste, has a legal duty to ensure that waste is transferred only to an authorised person and that correct information is provided about the type of waste. By engaging our Services, the Customer confirms that the waste presented for collection belongs to them or that they have authority to arrange its disposal, and that it does not contain excluded or hazardous materials without prior agreement.
Where required, we will produce or complete appropriate documentation to evidence lawful transfer and disposal of waste, such as a waste transfer note. We may retain copies of such documentation for our records in line with regulatory and audit requirements.
The Customer warrants that:
1. They are the owner of the waste or have the full authority of the owner to engage us to remove it.
2. The waste to be collected is accurately described and does not include prohibited or hazardous items, unless we have expressly agreed in writing to handle those items in accordance with applicable regulations.
3. Access to the property is safe, and the areas where our team will be working are reasonably clear of hazards.
4. Any required permissions, permits or third-party consents for us to access the property or park nearby have been obtained.
If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible, providing details of the issue and any supporting information. We take all complaints seriously and will investigate them promptly and fairly.
Where appropriate, we may offer to rectify the problem, provide a partial refund, or take other reasonable steps to resolve the matter. Any remedy offered will depend on the circumstances and is without prejudice to your statutory rights.
We collect and process personal data provided by Customers only for the purposes of handling enquiries, managing bookings, providing Services, processing payments and maintaining records as required for legal, accounting and operational reasons.
We take reasonable steps to protect personal data against unauthorised access, alteration or disclosure. We will not sell your personal information to third parties. We may share necessary information with service providers such as payment processors or, where legally required, with regulatory or law enforcement bodies.
We may update or amend these Terms and Conditions from time to time to reflect changes in our business practices, services, legal requirements or market conditions. The version in force at the time you make a booking will normally apply to that booking.
We recommend that Customers review this page periodically to stay informed about the current terms under which our rubbish clearance and waste collection services are provided.
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.
These Terms and Conditions, together with any Quotation or written agreement we have provided and that you have accepted, constitute the entire agreement between the Customer and Rubbish Clearance Waterloo in relation to the provision of the Services. They supersede any previous agreements, understandings or arrangements, whether oral or written, relating to the same subject matter.
No variation of these Terms and Conditions shall be effective unless it is agreed in writing by us. Our failure to exercise or enforce any right under these Terms and Conditions shall not constitute a waiver of that right.
By proceeding with a booking for rubbish clearance or waste collection, you confirm that you have read, understood and agree to these Terms and Conditions.
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